Job Description

This is a very exciting opportunity to work with a regulatory body within the public sector. The role is initially for 6 months but for the right candidate, a permanent opportunity may be available in the future

The purpose of the role is to to make effective, evidence based recommendations in response to referrals and decisions on appeals, reviews and applications made by complainants and Appropriate Authorities in accordance with legislation and best practice customer service principles. This is achieved by critically analysing material gathered, preparing reports and effectively communicating decisions and, in the case of referrals, making recommendations as to the level of involvement you/your department will have on cases referred by the appropriate authority

MAIN DUTIES AND RESPONSIBILITIES

o Ensuring customer service principles are met when interacting with complainants, appropriate authorities and other interested parties when providing information or explaining decisions
o Initiating and maintaining liaison relationships with appropriate authorities and providing information to assist them in meeting their statutory referral obligations.
o Processing referrals in writing and over the telephone from appropriate authorities.
o Analysing complaints/cases with relation to allegations of police conduct.

o Assessing whether the level of information provided by Appropriate Authorities is adequate.
o Obtaining further information from Appropriate Authorities and Complainants as required.
o Producing high quality reports containing analysis and reach evidence based conclusions
o Ensuring that relevant information / intelligence is captured (and considered) when working on specific cases, with a view to identifying patterns / areas of risk.
o Ensuring that each case is dealt with independently and in view of its unique nature.


PERSON SPECIFICATION

KNOWLEDGE, EXPERIENCE and QUALIFICATIONS

o Experience of working in an environment where a high level of oral and written communication is required.
o Experience of dealing with public/people.
o Evidence of well developed critical thinking skills, a capacity to conduct enquiries, obtain information and to use sound judgement to reach conclusions.
o Computer literacy is essential.
Successful candidates will be expected to undertake appropriate training and development.

CORE COMPETENCIES

CONTINUOUS DEVELOPMENT
Drive to achieve excellence and continuously develop oneself, one's team and the organisation through learning and knowledge sharing.

VALUING DIVERSITY
Openness to working effectively with diverse ideas and people.

ORGANISATIONAL COMITTMENT
Exceeds the standards of behaviour and professionalism required to operate effectively in the IOPC.

JOB-SPECIFIC COMPETENCIES

ANALYTICAL THINKING & DECISION-MAKING
Think logically, analyse complex information, identify key issues and make effective decisions, taking accountability for decisions made.

COMMUNICATION & INTERPERSONAL SKILLS
Conveying information clearly in both oral and written form, effectively communicating one's views by negotiating and influencing others at all levels.

RESILIENCE
Demonstrating the confidence and ability necessary to cope with challenging situations.

TASK-MANAGEMENT
Ability to prioritise and manage tasks effectively so as to deliver required outcomes to agreed standard.

TEAMWORK
Seeks opportunities to involve others and is effective working cooperatively with and through them, demonstrating a commitment to team goals.


To be considered for this role, you must pass a DBS check and be able to provide referencing information for the last 3 years including any gaps in employment