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Assessment Support Officer

  • Location:

    Fleetwood, Lancashire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £10.19 per hour

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


Job Description

Assessment Support Officer
Location: Fleetwood
Pay rate: £10.19ph
Monday to Friday with the flexibility to work 1 in 4 Saturdays.

Please note this is a temporary assignment, expected to run for a minimum 6 months with the possibility of extension.

Job Overview?
If you have good communication skills, a keen eye for detail, and are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for Assessment Support Officers to join our team in Fleetwood. It is the perfect opportunity to see how rewarding a career within the NHS can be!
If you have excellent customer service skills and an eye for detailed work, you have what this role needs! You will join the Student Support team, working to examine and support the assessment of applications received as accurately as possible. You will be responsible for applications received by post and digitally and should always be on the lookout for ways to improve our processes. A high attention to detail is key, and you will be part of a supportive community of team members.

Main Duties of the job?
You will be able to demonstrate these essential skills and knowledge:
" Ability to understand information, working quickly and accurately with an eye for detail.
" Ability to deliver excellent customer service whilst meeting deadlines and targets.
" Ability to handle concurrent tasks/systems and cope with distractions.
" Adaptable, with proven ability to respond to and switch between a wide variety of tasks effectively and with limited notice.
" Flexible with a proven willingness to take on extra duties.
" Neat handwriting, good grammar, and spelling.
" Ability to handle telephone queries effectively.
" Excellent communication skills both written and verbal.
" Proven time and self-management skills.
" Ability to make quick decisions with sometimes limited information.
" Can concentrate for long periods of time.
" Basic PC skills.
" Experience of understanding and following detailed instructions.
" Experience of working to targets in a pressurised environment.
" Experience of working in a customer service focused environment or a clerical environment.
" Experience of drafting written communications to customers.
" Experience of dealing with customers on the telephone
" Three GCSE passes grade C or above, including Maths and English or equivalent qualification or work-based experience
" Ability to deal with dissatisfied or difficult customers.
" Evidence of ability to work using own initiative
" Knowledge of Microsoft packages.
" An understanding of the NHS Bursary scheme

If this role is something you are interested in then please click apply now to be considered.


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