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Assistant Claims Administration Officer

  • Location:

    Leyland, Lancashire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £8.65 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    3 months ago

  • Duration:

    3 months

  • Expiry date:


  • Startdate:

    11/03/19 15:23:26

Job Description

Assistant Claims Administration Officer
37.5 hours per week 8.30am - 5.00pm

Brook Street are recruiting for an experienced customer service / administrator to join our client in Leyland.

The ideal candidate will be required to effectively handle consumer insurance claim duties.

Role Responsibilities:

" Ensuring a pleasant customer journey through the claims process
" Identify and assess customers' needs to achieve satisfaction by building sustainable relationships of trust through open and interactive communication
" Liaise with policyholders, receiving inbound and making outbound calls
" Handling queries and ensuring claims are worked within specified timeframes
" Update relevant systems with the status of claims
" Quality checking documentation ensuring clients have signed and dated all required fields
" Sending documentation to the client when additional information is required

Key Skills:

" Attention to detail and accuracy
" Self-motivated, Pro-Active and able to problem solve
" Excellent written and Verbal communication skills
" Excellent Administration skills with previous working experience
" Good working knowledge of using Microsoft Excel, Word and Outlook

Salary: £18,000 paid weekly ( £8.65ph )
To start ASAP
Please send your CV or call 01772 252111 for more details


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