Job Description

Main responsibilities:

" Cover for the General Manager, and all their duties, when away from the showroom
" To support the General Manager in delivery of the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
" Managing and coaching the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
" HR; Conducting regular 1-2-1s, performance development reviews with the showroom team and recruitment
" Process expert within the showroom, to attend regular "train the trainer" sessions and ensure compliance of process within showroom
" Working with Installation Managers to ensure service standards of Installers and installations are maintained
" Working with the General Manager to identify individual training requirements across the showroom team
" Regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service
" Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
" Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams
" Ensure showroom kitchen displays are kept in high-quality condition and maintain high standards within the showroom
" Motivate the team to achieve key performance metrics
Previous kitchen experience is beneficial but isn`t essential in this role as we believe in growing our talent. We provide full training when you join through our 12-week management training programme.


Training:

You`ll be enrolled onto our comprehensive Management Academy course from your first day in the business, fully supported by a Management Trainer. To start, you will learn about our product ranges, and CAD system and be trained on how to design a kitchen on our Kitchen Academy, fully immersing yourself into the role of a Kitchen Designer. Our Academy is a residential course which is expensed with travel and accommodation, as well as breakfast and evening meal allowances.

In the following weeks, you will participate in a blended management programme, which will equip you with all the knowledge and skills required to succeed in your new role. You`ll develop your kitchen and management knowledge through e-learning modules and face-to-face support from a Management Trainer.

What`s great about working for us?

" A fantastic team environment, with great facilities
" Uncapped earning potential
" Commission paid during annual leave
" Excellent training and development programmes
" Fantastic career progression
" High-quality IT equipment and software
" 25 holiday days (pro rota)