Band 3 Customer Helpline Officers

Posted 13 May 2026
Salary Up to £12.75 per hour + paid holidays plus pension
LocationCounty Antrim
Job type Temporary
Discipline Admin & Secretarial
ReferenceBBBH438872_1778756194

Job description

Join our dynamic PaLS Logistics team supporting vital healthcare services across HSCNI.

NHS Customer Helpline Officers
Locations: Boucher Road, South Belfast
Organisation: (Procurement & Logistics BSO)

In this fast-paced role, you will:

  • Respond to urgent stock requests, ensuring accurate system input and timely processing
  • Monitor daily stock exceptions and work with warehouse teams to maximise availability
  • Investigate and resolve delivery discrepancies, escalating where required
  • Process customer and private sector orders within agreed deadlines
  • Manage stock returns, ensuring compliance and accurate documentation

Essential Skills

  • Strong verbal and written communication skills.
  • Excellent organisational and time management abilities.
  • High level of accuracy and attention to detail.
  • Ability to work both independently and as part of a team.

You'll play a key role in maintaining efficient supply chains that directly support patient care

This is an excellent opportunity to join a supportive and dynamic finance team within the NHS, contributing to the delivery of vital healthcare service.

Please send cv or Hit the Apply button !



Brook Street NMR is acting as an Employment Business in relation to this vacancy.