Job Description

NHS Estates Helpdesk Administrator in Lisburn Area

Are you an excellent communicator with strong telephone and customer service skills? Do you thrive in fast-paced environments and enjoy working as part of a team?
We are looking for a confident and efficient individual to join our Estates Helpdesk Team, supporting our facilities trust-wide.

Salary - £12.31 per hour
Temporary ongoing

Key Responsibilities

• Answer and respond to telephone calls from staff across the trust and community clients regarding defects and maintenance issues.
• Record accurate job request information using the live operational Management System (MiCAD) and liaise promptly with Estates Officers or Contractors as needed.
• Produce regular and ad-hoc reports by interpreting and analysing data, ensuring confidentiality of sensitive information at all times.
• Monitor and improve your own work practices to ensure maximum efficiency, suggesting improvements where appropriate.
• Assist in developing Estates Performance Indicators to support continuous service improvement.
• Manage and prioritise your workload to effectively handle competing demands from multiple stakeholders.
• Receive, review, and file service contractors' reports, ensure CAFM job requests are closed, and forward actions to relevant Estates Officers for follow-up.

What We Are Looking For

• Excellent telephone and customer service skills.
• Confidence in a busy work setting and ability to follow established processes.
• Ability to work effectively within a team in a fast-paced environment.
• Proficiency in using computer systems to capture and manage information during calls.
• Strong organisational skills with the ability to manage competing tasks.

Join us and contribute to maintaining a safe and efficient environment for staff and patients across the trust.

For further information please send email

Brook Street NMR is acting as an Employment Business in relation to this vacancy.