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Band 3 Referral Operator

  • Location:

    Ballymena

  • Sector:

    Admin & Secretarial

  • Job type:

    Contract

  • Salary:

    Up to £11.67 per hour + paid holidays plus pension

  • Contact:

    Siobhan

  • Contact email:

    [email protected]

  • Job ref:

    HT8978_1718620706

  • Published:

    about 1 month ago

  • Duration:

    6 months

  • Expiry date:

    17/07/2024

  • Startdate:

    25/06/24 11:29:00

Job Description

Our NHS client based in Ballymena has a vacancy for a Call Referral Operator

Our client has confirmed that the role is 37.5 hours per week, temporary ongoing and permanent opportunities within.

Job duties as follows

" Respond to all queries received in a professional manner
" Accept telephone referrals from Trust staff, patients, carers and external agencies for a range of Trust services.
" Make sure that referral information is accurate and appropriate
" Collate referral information accurately using the specified protocols and guidance.
" Forward referrals electronically to appropriate locations
" Process referrals and associated information on time
" Liaise with professional staff as required
" Provide a high level of customer service to those making and receiving referrals
" Highlight any issues, which may have an adverse effect on quality and consistency of information
" Adhere to operational procedures within the office


In your new role, you will be part of a busy department, dealing with the public, updating customer data and taking relevant information

You are a good fit for this role, if you have previous Admin and Customer experience, confident in using a computer. Be able to work as a part of a large team but also to be able to use their initiative when needed.

For shortlisting purposes, it is a requirement to have GCSE English at Grade A to C

This role is an excellent opportunity to gain employment within NHS, if you would be interested, please submit your CV ASAP via the "Apply" link

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