Job Description

The Welsh speaking Registration Support Assistants work together as a team to ensure their members are dealt with in an efficient and professional manner. This is a full-time, fixed-term contract for a 12 month period an opportunity to work with one of the most rewarding employers in Wales with an outstanding benefits package.

The Member Registration Support Assistant will complete a diverse range of duties through the medium of Welsh and English including:

• Reviewing, processing and storing information supplied by users to ensure essential criteria for registration is met and data is accurate.
• Updating registrants personal and employment details
• Processing payments for registration
• Data cleansing
• Providing good customer support through telephone and emails bilingually

In addition, the successful candidates will assist members with queries in Welsh and English via the telephone & email, including queries around:

• Registration queries
• Offering advice on qualifications
• Supporting the use of the online system
• Advising employers

It's important candidates have a fantastic customer service skillset and great organisational skills plus being Welsh speaking.

This is a fixed-term opportunity for 12 months initially with a great suite of benefits including:

• Hybrid working with an office in the centre of Cardiff
• Flexible working hours
• 33 days leave + bank holidays
• Attractive pension scheme
• Outstanding employer with a strong wellbeing policy for their employees

The closing date is Monday 11th April, so please apply now.