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Billing Analyst - Npower

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £13.98 per hour

  • Contact:

    Leeds CL

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    11 days ago

  • Duration:

    3 Months+

  • Expiry date:


  • Startdate:


Job Description

NPower - Billing Analyst

Location: Leeds LS14 (Regus office, Thorpe Park)
Salary: £13.98ph
Hours: Monday - Friday (37 hours)

You will work 2 days per week in the office and 3 days at home

This is an ongoing temporary position for 3 months with the possibility of a further extension or a permanent placement, at the discretion of the business requirements.

Role Overview:
We are currently recruiting for a full time Billing Analyst to work for our client, NPower, based in Leeds. This is a fantastic opportunity to join an organisation that offers training and a great working environment.


  • Analyse and resolve a wide range of issues or customer queries, liaising with other parties where necessary to provide an appropriate and acceptable resolution for the customer
  • Provide support and assistance to others ensuring timely resolution to queries
  • Active liaison with the Sales team for COT, Debt Management activities
  • Active Liaison with Commercial Admin, MOP and Data Services teams.
  • Produce and maintain end to end Billing process documentation
  • Ensure Billing processes are fully documented and consistent with Business and Industry requirements
  • Understand the impact of change or new products to the Billing system and review and update existing material with new processes and techniques
  • Make amendments to complex standing data to ensure data quality is maintained and to enable accurate processing within the customer journey
  • Ensure the Billing System is accurate and up to date

    What we are looking for:
  • IT literate
  • Literate and numerate
  • Verbal communication
  • Demonstrates good listening and questioning skills
  • Communicates effectively with own team members and others
  • Strong Customer service ethic
  • Analytic
  • Ability to analyse complex information and propose possible solutions

If this sounds like the role for you, Apply now!


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