Billing Analyst - Npower
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Location:
Leeds
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Sector:
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Job type:
-
Salary:
Up to £13.98 per hour
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Contact:
Leeds CL
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Contact email:
LeedsCL.branch@brookstreet.co.uk
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Job ref:
HK2083_1651844502
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Published:
almost 2 years ago
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Duration:
3 Months+
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Expiry date:
5/06/2022
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Startdate:
ASAP
Job Description
NPower - Billing Analyst
Location: Leeds LS14 (Regus office, Thorpe Park)
Salary: £13.98ph
Hours: Monday - Friday (37 hours)
You will work 2 days per week in the office and 3 days at home
This is an ongoing temporary position for 3 months with the possibility of a further extension or a permanent placement, at the discretion of the business requirements.
Role Overview:
We are currently recruiting for a full time Billing Analyst to work for our client, NPower, based in Leeds. This is a fantastic opportunity to join an organisation that offers training and a great working environment.
Responsibilities:
- Analyse and resolve a wide range of issues or customer queries, liaising with other parties where necessary to provide an appropriate and acceptable resolution for the customer
- Provide support and assistance to others ensuring timely resolution to queries
- Active liaison with the Sales team for COT, Debt Management activities
- Active Liaison with Commercial Admin, MOP and Data Services teams.
- Produce and maintain end to end Billing process documentation
- Ensure Billing processes are fully documented and consistent with Business and Industry requirements
- Understand the impact of change or new products to the Billing system and review and update existing material with new processes and techniques
- Make amendments to complex standing data to ensure data quality is maintained and to enable accurate processing within the customer journey
- Ensure the Billing System is accurate and up to date
What we are looking for:
- IT literate
- Literate and numerate
- Verbal communication
- Demonstrates good listening and questioning skills
- Communicates effectively with own team members and others
- Strong Customer service ethic
- Analytic
- Ability to analyse complex information and propose possible solutions
If this sounds like the role for you, Apply now!
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