Our Client is currently looking for Billing Analysts to work as part of the Billing and collections team based in Seacroft Leeds
This is a temp to permanent position
Query Handling- Analyse and resolve a wide range of issues or customer queries.
Provide support and assistance to others
Active liaison with the sales Team, Debt Management activities
Error Resolution- Produce and maintain end to end Billing process documentation
Ensure Billing process are fully documented and consistent with Business and Industry requirements
Understand the impact of change or new products to the Billing system and review and update existing material with new processes and techniques
Task Processing- Make amendments to complex standing data to ensure data quality is maintained and to enable accurate processing within the customer journey
Ensure the Billing system is accurate and up to date.
Workload Reporting- Provide Scheduled feedback on workload and prioritisation to team management to ensure workloads are appropriately managed and performance standards are met
Procedural Knowledge- Maintain awareness of industry and company policy which influence local procedures, highlight local issues and suggest possible improvements to local working practices to ensure tasks are appropriately handled, Right First Time
Team Support- Provide support to the immediate Team
Please contact BrookStreet ASAP, send your up to date CV or call 01274 307569