Job Description

Our client located in Leyland is seeking a Booking Agent to work 18.50 hours pver a Monday-Friday (5 days a week). This role is customer-facing in a prison environment and so fantastic customer service is required and previous receptionist experience would be a bonus!

The job holder will process all visits applications and bookings in a timely and professional manner maximising the number of visits booked per session so that all prisoners are able to use their allocation of Visiting Orders.


The job holder will be required to carry out the following responsibilities, activities and duties

Be the first point of contact for families/friends of prisoners and official visitors including solicitors, Police, Probation etc and responsible for informing them of all visiting procedures for the establishment

Receive telephone calls and e-mails from visitors booking a time/date to visit, allowing the visit to be entered onto the booking system, sending out visiting orders and ensuring these are valid at the time of booking

Produce and distribute visits lists in advance of all sessions and Safeguarding lists for visits, switchboard and visits centre

Ensure that public protection and security information is kept up to date and relevant on the booking system

Monitor for any alerts identified for prisoners and their visitors to ensure safety of all concerned and raise issues around underage visitors Informing security of any issues

Undertake initial work to arrange visits for disabled visitors and special circumstance visits e.g. bereavement

Provide information to outside agencies when requested, such as assisted prison visits scheme