Bookings Advisor - Healthcare (Private)
Reporting to: Service Centre Manager
Our client are excited to expand our bookings team! The private healthcare sector is growing rapidly and we're offering the opportunity to join us as a Bookings Advisor.
" Hours: 37.5 hours per week over a shift pattern between 8.00am and 8.00pm (Monday to Friday) + 9.00am - 3.00pm Saturdays (not every Saturday)
" Salary: £18,000 - £21,000 per annum - depending on experience
" Commission: up to £300 per month - with a max OTE of £23,600 - £27,600
- Autonomy in a role, yet with full support from management
- Exclusive discounted access to private healthcare, aesthetic treatments, cosmetic surgery and other services
- Day off for your birthday *
- MediCash healthcare
- Life Assurance*
- Income protection*
- Free flu jabs and eye tests
- Company Christmas Party with free drinks, food and transport
- Constant learning & development opportunities
* qualifying period applies
They are looking for an enthusiastic, sales driven individual who can provide exceptional customer service (over the phone) to our patients.
Their friendly team of 10 is based in a beautiful city centre office where we look after the enquiries and bookings for the medical side of our business - GP & Specialist consultations, blood tests, radiology appointments and more.
Interaction with patients is across telephone, email and live chat.
They are looking for someone with experience in a bookings or customer service environment. Healthcare experience is not necessary.
Each day is different, the team is a mini family and there's lots of other perks to go alongside the job!
It is essential that applicants have the following:
" Strong organisational and planning skills
" Excellent interpersonal & customer service skills
" Computer literate with good working knowledge of all MS Office (Word, Excel & Outlook)
" Excellent communication skills (written & verbal)
" Ability to follow procedure and be a team player
" Problem solver, with ability to think out of the box
" Experience working on telephones
" Previous experience within a Private Healthcare role is not essential and full training will be provided.
Duties of this role include:
" Book patient appointments in person or on the telephone and understand the necessary preparation needed for diagnostic scans and surgical procedures
" Advise patients on the types of theatre procedures available at Pall Mall Medical - cosmetic surgery, gynaecology, urology, ENT, and more
" Provide reception cover to patients, clinicians and other visitors
" Coordinate and schedule appointments and follow-up appointments as designated by physicians
" Deliver 5-star customer service to all clients
" Obtain and manage all consultant / surgeon / doctor requests in a timely and efficient manner.
" Effectively communicate with patients, physicians and other staff - within the PMM Clinics & external facilities - providing accurate, timely, and responsive information
" Coordinate processes and complete all paperwork as required to meet physician and facility requirements.
" Demonstrate courtesy, empathy and helpfulness toward patients and their families
" Various other tasks as required to be necessary for the needs of the business.
Where you will work and who with
Our offices are actually incredible. So is our team. We work hard, but we know how to relax and have a good time.
Their office has everything you need - unlimited coffee (and not just the standard Nescafé - we've got cappuccino, latte, hot chocolate, red berry teas and more), after work Yoga sessions, free weekly pizza and beer. And, there's dogs in the office! Literally, dogs.
There's 10 people in their Bookings Team you'll be part of. But there's another 80+ people across the company - receptionists, booking coordinators, health care assistants, nurses and specialists across finance, marketing, HR, facilities and more.