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Bureau Billing Analyst

Job Description

Company Overview As the sole provider of Communication, Cloud, Hardware, and Billing services through a unified platform, we facilitate seamless connections between technology re-sellers, service providers, and top-tier IT, Communication, and Cloud products. Our mission is to empower these entities to craft innovative technology solutions for businesses across the UK.

Job Overview Department: Bureau Salary: Up to £30,000 D.O.E + Comprehensive benefits package Location: Hybrid - Southampton (minimum 3 days a week in the office)

Position Summary The Bureau Billing department plays a crucial role in delivering precise and timely billing in compliance with contract requirements for all customers. Our focus extends to implementing and adhering to 'Metering and Billing' best practices while maintaining accreditation.

The primary responsibility of the Bureau Billing Analyst is to invoice all telecommunications and IT services on behalf of clients. Serving as an extension of the client's billing department, the team ensures the provision of accurate invoicing information to the client's end users and customers.

Responsibilities & Accountabilities

  • Perform daily, weekly, and monthly checks.
  • Conduct fraud monitoring checks on customer's billing platforms and manage billing periods.
  • Provide exceptional bureau billing service, addressing platform-related queries via phone and email.
  • Advise customers on potential areas of loss and recommend solutions to enhance margin and profitability.
  • Support team members as needed and maintain a high level of customer service for all queries.
  • Take ownership of assigned Bureau customers, ensuring high customer satisfaction.
  • Respond within documented SLAs to client inquiries and assist in resolving software problems.
  • Log and take ownership of problems encountered, either directly or reported by customers.
  • Support users in utilising our bespoke ability and affinity software through training and advice.
  • Implement and adhere to all aspects of the TMBS.
  • Adhere to best practices regarding billing procedures.
  • Act in accordance with the requirements of the Information Security Management System.

Qualifications

  • Experience in a Telecoms Billing role.
  • Familiarity with ability and/or Affinity platforms.
  • Flexible attitude and ability to perform under pressure.
  • Interpretation of written and spoken requirements.
  • Teamwork skills.
  • Excellent communication and customer service skills (Experience preferred).
  • Punctuality and time management.
  • Experience with Microsoft Office products (Word, Excel, PowerPoint, Project, Visio).
  • Flexibility for UK travel.

Additional Information We believe in fostering an environment where you can be your authentic self. Embrace your individuality without rigid dress codes and thrive in an inclusive workplace.

Equality and diversity are fundamental to us. As an equal opportunities and disability-confident employer, we welcome applications from all eligible candidates, regardless of background. Our commitment to diversity strengthens our team and promotes innovation.

If you're intrigued by our opportunities but uncertain about the fit, express your interest in applying. We'd love to connect with you and discuss the exciting possibilities within our team.

And the perks?

  • 25 days of holidays, plus an extra day off around your birthday.
  • Comprehensive pension plan.
  • Dedicated well-being and satisfaction team to support you.
  • Recognition through team and industry events.
  • Employee Assistance Programme for well-being and support.
  • Professional development opportunities.
  • Eye care vouchers and discounted Medicash membership.

If you're seeking a fulfilling career with a market leader that values you and offers incredible benefits, apply today to embark on a journey of personal and professional growth. We look forward to connecting with you soon.

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