Our client located in Fleetwood is seeking an experienced Bursary Processor to work Monday-Friday for 37.50 hours each week.
To examine and interpret bursary claims received at Student Bursaries, quickly, accurately and fairly, complying with agreed procedures and technical instructions in order to assess the extent to which students may be eligible for an NHS Bursary.
Working as part of a team of processors, must be flexible, adaptable and prepared to move quickly between all Bursary processing services tasks or duties.
MAIN DUTIES AND RESPONSIBILITIES
1. Examines claim forms/applications to assess whether all information required for processing is available and takes appropriate action to obtain any further information required from the customer. Also analyses and interprets information given by customer and decides which is appropriate to use in the assessment. This will involve using the telephone and writing to the customer.
2. Calculates the entitlement of the student bursary following standard guidelines and procedures, both manually and making use of the BOSS system and the information provided by the customer.
3. Manually calculates extensions to an award and authorises payments through the BOSS system. To reassess Bursary awards where a change in circumstance has incurred. For example Current Income Assessments, where income has changed by 15% in the academic year or dependants/ childcare reassessments, which may involve manually, calculating the new pro-rata Bursary rate.
4. Assesses student's entitlement to 'one off' Bursary payments in the form of Disabled Student's Allowance (DSA) and Practice Placement costs. Assesses student's entitlement to childcare costs. In some cases this will involve a manual pro-rata calculation, and to accurately enter the data into BOSS for payment.
5. Keeps accurate statistics and data relating to work completed, where required provides additional data/ information/ checks as directed by managers e.g. relating to management information/ review purposes or in response to internal/ external enquiries.
6. Works to agreed internal performance and accuracy targets.
7. Updates, amends or annotates relevant action on BOSS to ensure that the appropriate forms/award letters are issued to the customer.
8. Manages own workload and operates all services in line with Service Level Agreements, internal agreements/ policies, technical instructions/ procedures and within agreed time scales.
9. Works in an organised manner and within prescribed time scales.
10. Adheres to the Data Protection Act.
11. Demonstrate an appreciation of Quality by complying with the Quality Checking Procedure, identifying and recommending opportunities to improve working practices.
12. Adheres to Health and Safety procedures and has knowledge of Equality and Diversity issues.
13. Deals with technical claims queries (e.g. breakdown of assessment) and communications with customers, some of which are unhappy/irate, by telephone or in writing.
14. Use own discretion to make decisions using official procedures and uses own initiative to answer queries and where appropriate refer complex technical queries to a Senior Bursary Officer
15. May be required to mentor new staff or colleagues.
16. Undertake such other duties as may be required commensurate with pay band and experience.