Job Description

Are you someone who thrives in a role where attention to detail is key and enjoys interacting with people? If you have a knack for organisation and a desire to work within the maritime industry, then we have an exciting opportunity for you! We're currently seeking a Business Administration Officer for a temporary, full-time, assignment in Southampton.

About the Role:

As a Business Administration Officer within the Seafarer Services branch, you'll play a vital role in the certification of seafarers, essentially providing them with the necessary licenses to work at sea and on board vessels. Your main responsibilities will include assessing documents provided by seafarers, ensuring they meet regulatory criteria, and issuing appropriate certificates or endorsements. You'll also be responsible for handling inquiries via telephone and email, providing exceptional customer service, and supporting various administrative tasks within the branch.

No prior maritime knowledge is required as full training will be provided. We're looking for motivated individuals who are eager to learn and contribute to the team.

Key Responsibilities:

• Reviewing documents provided by seafarers and assessing their eligibility for certification.
• Assisting seafarers with examination arrangements and providing support throughout the process.
• Issuing certificates and endorsements to eligible seafarers and notifying those who do not meet criteria.
• Handling telephone and email inquiries related to certification and providing outstanding customer service.
• Supporting other administrative tasks and projects within the branch.

About You:

• Highly motivated, positive, and enthusiastic individual with a flexible attitude and a willingness to learn.
• Experience in accurately handling data with a high level of attention to detail.
• Excellent IT skills, particularly in Microsoft Outlook and Excel.
• Strong communication skills both verbally and in writing.
• Organisational and time management skills with the ability to meet deadlines and prioritise tasks effectively.

Pay and Hours:

• Pay rate: £12.36 per hour
• Monday to Friday, 37 hours per week
• Temporary assignment until 21/08/2024, with the possibility of extension based on business needs.
• Shift pattern: 7.4 hours per day with a start time between 8am-9am.

Location:

Spring Place Offices, 105 Commercial Road, Southampton, Hampshire, SO15 1EG.

*The offered candidate will be subject to 3 years activity check and a basic DBS

ABOUT US

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.