Job Description

Our client located in Fulwood is seeking a Business Support Assistant to work full-time Monday-Friday for 37.50 hours each week.

The Primary Care Team consists of three sub teams:
- The Dental and Pharmacy Team
- The Medical and Optometry Team
- The Transformation Team

These teams all work as part of the Primary Care Team led by the Head of Primary Care.
The first two teams cover contracting functions for the four contractor groups. There is also an element of commissioning across the team with the medical function covering co-commissioning arrangements and integration with the eight CCGs, 7 of which have full delegation for commissioning medical care and 1 has joint commissioning responsibilities. The Transformation Team is tasked with leading the transformation of primary care and specifically new models of care for GP medical services. All three teams link together to create a coherent and collaborative approach to the delivery of primary care services. The direction of travel is determined through the Sustainability

As a Business Support Assistant, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Lancashire and South Cumbria Primary Care Team.

To deliver an effective and competent level of receptionist and/or clerical support and consistently deliver a "client-focused" service which promotes good customer service and effective working relationships


Key Aspects of the Role will be to:

" Support the Medical and Optometry team in handling the business of the Primary Care Team.

" Manage the medical generic mailbox in Outlook for the primary care team. Schedule appointments, using experience and knowledge to take into account travelling, distance, venues etc.

" Organise and assist managers in preparing for meetings both internally and with external NHS and non-NHS organisations, including preparation of material and information and that arrangement of appropriate facilities and refreshments are made when necessary.

" Process contract variations for General Practice

" Establish, maintain and bring forward system as required for senior managers within the directorate.

" Assist in maintaining organised filing systems, both paper and electronic.

" Using keyboard skills, produce letters, memo`s, reports, minutes and spreadsheets using a wide range of IT packages such as Word, Excel, Outlook, Power Point and other internal systems.

" Acting as a point of contact for all staff dealing with internal issues, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously

" To proactively lead and act as a central and coordinating point of contact for a range of business administration activities.

" Responsible for the organisation of meetings and events and production of reports, papers, minutes and meetings notes as required.

" Screen incoming telephone calls, e-mails and general enquiries ensuring that appropriate messages are relayed, or action taken.

" Co-ordinate and proactively manage the diary of the directors/senior managers prioritising appointments to ensure effective use of time.

" Responsible for ensuring that general office supply levels are maintained and secured appropriately.

" Responsible for sorting of all incoming post and ensure distribution to the relevant departments, ensuring that all out going post is documented, recorded delivery and where directed post is sent recorded delivery.

" Promote the image of the department, checking that notices and leaflets are up to date and well presented.