Our client located in Fulwood, is seeking a full-time Business Support Assistant to work Monday-Friday for 37.50 hours each week.
As a Business Support Assistant, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Public Health Commissioning and Screening and Immunisation Teams in Lancashire.
The post holder will deliver an effective and competent level of clerical support and consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.
" Act as first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders and referring to others as appropriate.
" Answer telephone calls, taking messages and passing on information accurately to the relevant departments/person.
" Responsible for ensuring that general office supply levels are maintained and secured appropriately.
" Responsible for sorting of all incoming post and ensure distribution to the relevant departments, ensuring that all out going post is documented, recorded delivery and where directed post is sent recorded delivery.
" Promote the image of the department, checking that notices and leaflets are up to date and well presented.
" Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
" Responsible for photocopying and word processing documents, letters, emails, minutes and reports when required.
" Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.
" Responsible for organising meetings for the department and planning any administrative work as required.
" Demonstrate office systems and department requirements to new starters.
" Inputting into, monitoring and printing reports from computerised systems