Job Description

Location: Working from Home / Leeds
Hours: Monday - Friday (Full Time hours, 37.5 hours)
Pay: £12.74
Contract: Temporary (6 months+)

The Senior Services Support Analyst role is within NHS Digital Live Services based in Leeds and is crucial to providing support to allow the successful running of key NHS Digital services, with a DevOps focused Agile Team structure.

The ICT Service Management Team is accountable for supporting the internal services (Hardware and Software) provided to NHS Digital staff across the estate that underpin everything the Organisation needs technically to support all its Internal and External services. We manage our services with an Agile Service Management approach which allows the team to be adaptable and flexible to meet changing business needs.

The team work closely with the ICT Service Desk and other teams and resolver groups including Desktops, End User Computing, Business Applications, Business Management, Training, Networks, Infrastructure and Projects.

Reporting directly to the Team Lead, the role is responsible for providing incident management and customer support for the team's services and requires a self-motivated individual with good trend analysis, problem solving and analytical skills.

Please be advised, you will need to provide 3 years of references, and relevant ID documents if successful.

If this role sounds like something you would be interested in, please apply today with your most recent CV.

Please note, due to the volume of applications we receive, we cannot respond to all applicants.