Job Description

Business Support Officer
Salary: £11.20
Contract: Temporary (minimum 6 months, expected longer)
Shift: Monday to Friday; 9-5
Hours: 37 - full-time only

Our government client based in Coventry City Centre are looking for a Project Management Office Administrator.
DUTIES AND RESPONSIBILITIES

1 To support the Corporate Projects and Programme managers (Quality and Compliance Unit) with the creation, preparation or maintenance of reports, submissions and other confidential documents as required.

2 Preparation of letters, reports, power point presentations and other items in the NHSCFA house style, portraying a professional image of the organisation at all times.

3 To be the main point of contact for telephone queries for the Quality and Compliance Team and Corporate Projects in relation to the 2021/22 business plan and strategy objectives and to take messages and forward queries as appropriate and in a timely manner.

4 Organise steering groups / meetings / events using electronic diaries, including seeking the availability of attendees, arranging travel, accommodation, booking of venues and arranging of room facilities including layout and catering.

5 Produce and distribute meeting documents including agendas and minutes.

6 Work under general direction, using own initiative, within a clear framework of accountability.

7 To develop and maintain databases, spreadsheets and schedules to support the work of the team, including creating and maintaining systems for the effective and accurate collation of information.

8 To support in national benchmarking exercises. This will include requesting, collating and accurately documenting specified information. In addition, support in the analysis of information received may be requested under the direction of the Senior Quality and Compliance Inspector and Quality and Compliance Lead.

9 Where requests for information have been submitted, the post holder will monitor the receipt of the information and follow up outstanding requests in a timely manner as required.

10 To be able to respond to the team's needs in relation to problem solving of workloads and IT issues and at short notice if required.

11 Assess and resolve day-to-day issues as they arise to ensure minimum disruption to the smooth running of the Quality and Compliance Team.


APTITUDES

1. Excellent communication and interpersonal skills.

2. Excellent keyboard and IT skills.

3. Customer care skills including the ability to foster professional working relationships.

4. Willingness to undertake appropriate training.

5. Ability to work on own initiative or as part of a team.