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Business Support Officer

Job Description

Brook Street is recruiting a new Business Support Officer for our Belfast client who is a well-known Public Services Organisation

The role of the Business Support Officer will be to assist in the development of the HR Information System (HRIS) and provide statistical reports and trend analysis.

The postholder will also contribute to the professional delivery of Human Resources (HR) services in line with the organisations business plan. HR Information Systems

Facilitate first level support for HRIS including logging and monitoring response to helpdesk queries and escalating as required.

Assist with resolving problems arising from data input / interpretation for HRIS, administer salary changes as and when required and maintenance of accurate records.

Meet relevant statutory obligations and assist with the preparation of FEC Annual Monitoring returns and three yearly Article 55 return

Carry out routine audit of internal HR processes e.g. changes to terms and conditions of service, new start information, salary details, leave calculations etc., highlighting any areas for concern.

Provide support to HR Business Partners, Seniors and Managers in delivery of a professional HR services across the business.

Ensure the recruitment of employees is in accordance with current legislation and the Association's Recruitment and Selection Policy including auditing of the process.

Participate in shortlisting and interview panels as and when required. Learning and Development -

Assist with the administration of the Corporate Learning & Development Programme as requested and produce mandatory training compliance reports.

Provide support and assist with the Association's annual performance review process and produce compliance reports.

Produce monthly reports across a range of agreed areas highlighting trends, patterns, and non-compliance.

Provide a comprehensive administrative support to the HR team, including answering phones and dealing with queries, filing, providing cover at Reception as required

Assist in administration and monitoring of attendance management.

Other General duties - Deputise for colleagues within HR, as and when required.


Good general level of education to include at least 3 A Levels (at a minimum of Grade C or above) and GCSE English and Maths (at a minimum of grade C or above or equivalent).
OR oQCF Level III (previously NVQ) in Business Administration or equivalent relevant qualification.

Twelve months' administration experience (in last three years) working in a business environment including operation of a bespoke computerised system
Demonstrable experience of working in an environment regulated by set working policies and procedures
Excellent level of IT literacy with demonstrable experience of Microsoft Office and in particular experience in the use of Microsoft Excel spreadsheets including the production of graphs, charts and pivot tables with the ability to manipulate and interpret data and produce analytical reports.
Good oral & written communication skills.
Excellent level of literacy and numeracy.
Excellent organisational & planning ability
High level of accuracy & attention to detail.
Ability to work on own initiative and as part of a team.

Salary will depend on experience - £21748-£24491


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