Job Description

We are working with a Public Sector client to support them in finding 2 x exceptional Business Support Officers.

The role is full time, 37 hours per week Monday to Friday
*Temporary but expected to last until at least Mid November
*£10.80 initial payrate, rising to £13.69 from week 13
*The first month is fully on-site due to training but will then be hybrid (3 days in the office / 2 from home)

The post holders will provide efficient, effective and flexible support to the regional team. The role will lead on day to day running of the region?s quality assurance processes, drafting correspondence on behalf of the regional director and engaging the inspector workforce as required

Key responsibilities

The key responsibilities of the role are outlined below. However, this is an overview of the role and is not exhaustive. The client reserves the right to assign other duties commensurate with the B3 grade as required.

* Develop and maintain effective workflow management and monitoring of serious incidents, waiver requests, correspondence, quality assurance, complaints and other regional work, ensuring work systems, logs and databases, which support effective provision of management information, are maintained.

*Undertake a range of regional support activities across all remits including, but not limited to, the organisation of the regional duty desk, supporting tracking and Quality Assurance processes and providing IT support to inspectors.


* Drafting and coordinating all outgoing communications and maintaining regional online communications channels, as required.

*Support Regional Business Manager as required in the management of inspector data, the provision, analysis and presentation of regional management information, and liaising with the inspection planning team.

*Carry out specific projects for the team of Senior HMI and Regional Management Team, ensuring that projects and tasks are delivered to agreed timescales and standards

*Support the Regional Director, Senior HMI, HMI and contribute to the wider work of the Regional Support Team, as required including the organisation and support of regional conferences, seminars and regional improvement events.



Experience required:

Good written and verbal communication skills, working effectively with team members and relevant stakeholders both internally and externally to provide accurate advice and guidance.

Understanding and successful application of how to prioritise, plan and deliver on key work activities without close supervision, demonstrating the ability to work on a series of unrelated problems simultaneously.

Understanding and successful application of strong IT skills, including use of the Microsoft Office suite, and the ability to learn new programs quickly.

***If offered the position, candidates must be willing to undergo a DBS check (processed by Brook Street) and be able to provide 3 years worth of work history with referees***