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Call Centre

  • Location:

    Southport, Merseyside

  • Sector:

    Contact Centre

  • Job type:

    Temporary

  • Salary:

    Up to £7.83 per hour

  • Contact:

    Heidi

  • Contact email:

    liverpool.branch@brookstreet.co.uk

  • Job ref:

    HE9010_1548338355

  • Published:

    6 months ago

  • Expiry date:

    23/02/2019

  • Startdate:

    24/01/19 13:55:13

Job Description

Role information: Temp to Perm Role

Pay £7.83 per hour, after 13 weeks if successful it will go to £18,000.00 + OTE including benefits such as pension/parking and company perks

Also a bonus of £200.00 per month based on targets

Location: Formby

Hours: Full time Monday to Friday with working one Saturday in every 5 weeks 8- 5, 9-6 and 12-9 working over a 5 week rota.

First two weeks training working 9-5

As a customer service advisor you will be the first point of contact for our telephone and online customers, helping them to place orders, check delivery timescales and with any general questions or queries they may have. We are looking for enthusiastic individuals with a passion for customer service and the confidence to work well in a team environment.

As a Customer Service Advisor, your key skills should include:
· Excellent communication skills and telephone manner
· The ability to work in a fast paced office environment as part of a rapidly growing team
· Excellent numerical and IT skills; the ability to utilise the in-house computer systems
· Flexibility to adapt well to change
· The ability to use your initiative to resolve issues

As a Customer Service Advisor, your responsibilities will include:
· Processing telephone orders
· Effective after sales support
· Being the first point of contact via email, telephone and live chat.
· Management of your own daily work to ensure maximum efficiency
· Building on your expertise and the best practice.

Must be good talking to people, on the phone, will be dealing with people's problems all day long, writing emails and working to targets.

If this is the role for you then please email your CV or call 0151 242 6090

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