Job Description

Do you want to work for a well-established company who will help you grow?
Do you have experience in Customer Service and/or IT?
Then this could be the opportunity for you!

Brook Street are currently recruiting on behalf of a multi-brand provider of information technology solutions to business, government, education and health-care customers. Their hardware and software can be found across an impressive 250,000 companies worldwide.

To support a new and very exciting Government contract, we are looking for candidates with exceptional customer service experience to join the team as Outbound Customer Service Advisor.

Salary: £11.00 per hour
Hours: Monday to Sunday on a shift rotational basis (usually 4-6 weeks in advance too)

Company bonuses

• 33 days holiday
• Parking on site
• Large canteen/downtime area
• On a bus route
• Great working environment
• Progression through different support line levels if desired

Your role will involve but not limited to:

• Regularly updating the ticket incidents logged on the Incident Management system and provide the customers with updates to their ticket progress and ensure the ticket is resolved for them.
• Escalate incidents where a first-time fix is not possible to the 2nd line support.
• Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact, and escalation where necessary.

If this role sounds like you, please apply now or pop Clare a quick call on 07483 458787 to go through a few finer details.

I will respond to applications within 1 working day.