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Call Centre Advisors

  • Location:

    Liverpool, Merseyside

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £19761 per annum

  • Contact:

    Daniel

  • Contact email:

    [email protected]

  • Job ref:

    LIV/625774_1638981656

  • Published:

    about 1 month ago

  • Expiry date:

    16/01/2022

  • Startdate:

    20/01/22

Job Description

Do you have call centre or contact centre experience? Are you able to work towards a start date of Thursday, the 20th of January 2022?

If so, this could be the perfect role for you. Working at the client`s office in the North Liverpool area, you will be expected to assist customer over the phone to increase customer satisfaction and when working in a targeted environment, you`ll be expected to hit KPI`s.

Please be aware, when applying for this role, you must be able to commit to the following:
1. Happy to have a soft credit check conducted on the client's behalf before starting
2. Flexible to work shift patterns and a 1 in 3 Saturday shift
3. No holidays booked in the next 8 weeks

Benefits for this role include:

A salary of £19,760 per annum on a permanent, full time basis.
Working hours that range from 0800-2000 Mon-Fri and then 0830-1600 Sat (this would work around shift patterns so please be aware that flexibility is needed).
Free on-site car parking facilities (it is preferred for the right candidate to drive based on the limited public transport routes).
Full training provided (12 weeks in total - please be aware no holidays can be taken around this training period).
Company benefits scheme.

Day to day duties will be:

Managing a high volume of calls on an inbound basis.
Accurately note taking and inputting as much information as possible gained from each call and then updating the company`s CRM system.
Handling correct complaint handling on each call.
Working towards and achieving all KPI`s set whilst being able to work under pressure and against deadlines and targets.

To apply for this role, you MUST have the following skills and experience:

At least 1-2 years` experience in a customer service orientated role within a contact or call centre / office environment.
Worked towards specific KPI and call related targets in previous roles.

As per above, you are unable to take any holidays within the first 8 weeks of this role.

If you fit the above criteria, please apply directly and to speed up your application, please complete our pre-registration link on http://registrations.brookstreet.co.uk/full-registration.aspx
If you require any further information, please e-mail Daniel on

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