Job Description

We are delighted to support our well established and high-profile Public Sector client in their search for Customer Contact Advisors. If you have an excellent telephone manner and display strong communication skills, we may have the perfect opportunity for you!

Contract: Full Time, Temporary (initially 6 months)
Hours: Full Time, Monday - Friday, between the hours 8.30 - 5.30
Pay Rate: £9.94 per hour
Location: Newcastle City Centre
Start date: Early March 2020

You will be providing exceptional customer service to those contacting the department via multiple channels (calls/emails/web), providing first line resolution for customers seeking advice or sharing information of concern and accurately recording this information onto appropriate systems.

As the ideal candidate, you will;

• Have a background in customer service
• Be a skilled communicator, with confidence delivering multi-channel customer service which may include complex query resolution, complaints handling and managing distressing/challenging conversations
• Be able to adapt your communication style to suit a varied audience and present complex information in an accessible manner
• Possess strong IT, data input and written communication skills

If this sounds like you, we'd love to hear from you - please do submit your CV online today!