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Call Centre Operator

  • Location:

    Newcastle upon Tyne, Tyne and Wear

  • Sector:

    Contact Centre

  • Job type:

    Temporary

  • Salary:

    Up to £9.94 per hour

  • Contact:

    Newcastle CL

  • Contact email:

    NewcastleCL1.Branch@brookstreet.co.uk

  • Job ref:

    CCOMAR20PH_1583505091

  • Published:

    4 months ago

  • Duration:

    6 months

  • Expiry date:

    5/04/2020

  • Startdate:

    Late March

Job Description

We are delighted to support our well established and high-profile Public Sector client in their search for Customer Contact Advisors. If you have an excellent telephone manner and display strong communication skills, we may have the perfect opportunity for you!

Contract: Full Time, Temporary (initially 6 months)
Hours: Full Time, Monday - Friday, between the hours 8.30 - 5.30
Pay Rate: £9.94 per hour
Location: Newcastle City Centre
Start date: Late March 2020

You will be providing exceptional customer service to those contacting the department via multiple channels (calls/emails/web), providing first line resolution for customers seeking advice or sharing information of concern and accurately recording this information onto appropriate systems.

As the ideal candidate, you will;

  • Have a background in customer service
  • Be a skilled communicator, with confidence delivering multi-channel customer service which may include complex query resolution, complaints handling and managing distressing/challenging conversations
  • Be able to adapt your communication style to suit a varied audience and present complex information in an accessible manner
  • Possess strong IT, data input and written communication skills

If this sounds like you, we'd love to hear from you - please do submit your CV online today!

Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you do not hear from us within the next five days, please assume you have been unsuccessful on this occasion, however, your details will be kept on file and you may be contacted about other opportunities.

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