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Call Centre Operator - Civil Service

  • Location:


  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £10.66 per hour

  • Contact:

    Leeds CL

  • Contact email:

  • Job ref:


  • Published:

    13 days ago

  • Duration:

    3 months

  • Expiry date:


  • Startdate:

    November 2023

Job Description

Call Centre Operator - Environment Agency

Location: Sheffield

Pay: £10.66

Job Type: Temporary

Sector: Public Sector

Hours: 37 hours a week (Fixed weekly shift pattern of 7-3, 9-5 or 12-8 Mon-Fri)

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

The Environment Agency work to create better places for people and wildlife and aid in sustainable development.

What Will Be Your Day to Day Tasks?

The contact centre operator role in our contact centre is primarily focused on helping customers over the telephone. The role may involve some written correspondence by email and some administrative work.

The work we do in our contact centre is centred around helping customers to understand what is required of them to export fisheries products to Europe after the EU exit, helping them to create the required documents for these exports and also assisting fishers to meet their obligations in recording their catch details to provide accurate data to the Marine Management Organisation.

It is not a sales environment and we do not set rigid targets for time spent on calls.

The contact centre operator will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision. Examples of work performed will include but not be restricted to:

  • Dealing with incoming calls from customers, gathering or providing information according to the customer's needs
  • Some written correspondence, usually to confirm the contents of a telephone conversation or provide links to web pages or other resources
  • Carrying out administrative procedures and processes

What's in this for you?

If you were to join this team it would provide you with all the necessary skills and knowledge base to explore and create a career path within Brook Street or the Environment Agency which could further push your career to new heights!

This client would be the ideal fit for yourself if you are pursuing a career or have an interest in the Environment Agency, have studied Geography or similar at university or have an interest in administration.

Diversity in the workplace:

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role's navigation link and your qualifications. We are committed to engaging with you.
Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

If this sounds like the role for you then please apply now! Please note we expect a large volume of applications for this role and so if you have not heard anything within 7-14 working days please presume you have been unsuccessful on this occasion.

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