call centre supervisor
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Location:
Peterborough
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Sector:
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Job type:
-
Salary:
Up to £26000 per annum + free car parking, full training provided
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Contact:
Peterborough Branch
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Contact email:
fraser.denholm@brookstreet.co.uk
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Job ref:
PET/671924_1659017923
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Published:
over 1 year ago
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Expiry date:
8/09/2022
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Startdate:
ASAP
Job Description
Service Desk / Customer Service Supervisor
Immediate start available
Location: Hampton, Peterborough
Salary: up to £26,000 per annum
Are you team focused with a passion to deliver great customer service and to develop other individuals? Are you supportive and influential?
IF YES…. KEEP READING!
Brook Street Recruitment are recruiting on behalf of a well-established client top leading Managed Service Provider who are looking for a Service Desk Supervisor to join their thriving and ever-growing team.
Main Responsibilities as a Service Desk / Customer Service Supervisor:
- Providing support and a point of escalation to a team of service desk analysts and assist the Team Leader in their responsibilities
- Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service
- Endeavour to provide all customers with the best level of customer service and support
- Maximising productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets.
- Daily, Weekly, Monthly & Ad-hoc reporting when required.
- Point of escalation for both internal and external customers, taking ownership through to resolution
- Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's
Desired Experience for Service Desk/ Customer Service Supervisor:
- Awareness of ITIL methodologies and best practice (not essential)
- Knowledge of the working practices of the area responsible for
- Good working knowledge of Microsoft Word, Excel and Outlook
- Previous leading/coaching experience
- Practical experience of an external Managed Services provider
- Customer service experience
Benefits for Service Desk / Customer Service Supervisor:
- Great holiday allowance
- Supportive management
- Growth and development within the business
- On going in depth training
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