Job Description

Do you have contact centre experience? Do you have a background in training and coaching a customer service team to offer the best possible service?

If so, this could be the perfect role for you.

Working at the company`s site in the Liverpool city centre, you will be an excellent communicator and have strong leadership skills to manage a team of customer service advisor's who will provide a first class service for customers to have a outstanding journey.

Benefits for this role include:

A competitive salary depending on experience + bonus
25 days annual leave
Flexible working hours across 7 day operation covering Day time shifts
Competitive annual bonus schemes
Health insurance after 2 years of permanent service.
Local discounts and product discounts scheme.

Key responsibilities in this role will include:

Coaching, developing and motivating the team to maximise performance and targets, Ensuring there is a key focus and overview of all training records.
Build and promote a positive work culture.
Ability to help and support your team to resolve customer queries at first point of contact.
Proactively identify opportunities to improve.
Ensuring that training materials comply with of all the company`s policies and quality standards.
Proactively providing solutions that enhance and improve service delivery.

In order to apply for this role, you must have the following experience and competencies:

A background within performance management role ideally within a contact centre environment for over 12 months.
Have previous experience of working in a fast-paced high performance culture.
Be self-motivated and be very goal driven.
Ability to work under pressure towards deadlines.
Ability to make decisions and change the influence of others.
It would be expected that you are fully flexible to work both at home and from the office with limited requirement to be on call.

If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration link on https://registrations.brookstreet.co.uk/full-registration.aspx

If you require additional information, please call Alexandra 0151 242 6106 or alternatively send across to this e-mail on