Job Description

Do you have contact centre experience? Do you have a background in training and coaching a customer service team to offer the best possible service?

If so, this could be the perfect role for you.

Working at the company`s site in the Liverpool city centre, you will be an excellent communicator and have previous experience managing training and knowledge management. This is a very customer focused role that requires you to be a very self motivated and goal driven individual.

Benefits for this role include:

A competitive salary of up to £27k depending on experience + bonus
Competitive annual bonus schemes
25 days annual leave plus bank holidays.
Health insurance after 2 years of permanent service.
Local discounts and product discounts scheme.
Discounted Car Park for NCP car park near Company Office and Great location for public transport routes.


Key responsibilities in this role will include:

Coaching, developing and leading classroom and remote training provided customer service advisors with product knowledge, call handling skills, customer service/sales skills as well as campaign processes.
Build and promote a positive work culture.
Develop and update training packages.
Ensure that training materials comply with of all the company`s policies and quality standards.
Proactively providing solutions that enhance and improve service delivery.
Designing training material for online purposes.

In order to apply for this role, you must have the following experience and competencies:

A background within training and coaching ideally within a contact centre.
Have previous experience of working in a fast-paced high performance culture.
Be self-motivated and be very goal driven.
Ability to work under pressure towards deadlines.
Ability to make decisions and change the influence of others.
Open/Outgoing attitude, willingness to learn new things.
It would be expected that you are fully flexible to work both at home and from the office and be expected to work at other locations from time to time.

If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration link on https://registrations.brookstreet.co.uk/full-registration.aspx

If you require additional information, please call Alexandra on 07483 936 793 or alternatively send across to this e-mail on