Back to Search Results

Call Handler

  • Location:

    Loughborough, Leicestershire

  • Sector:

    Contact Centre

  • Job type:


  • Salary:

    Up to £9.78 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Duration:

    6 Months

  • Expiry date:


  • Startdate:


Job Description

We are currently recruiting for Customer Service Advisors to work with one of our largest Public Sector clients. If you have excellent Customer Service skills, experience within a Customer Service environment or are just looking for a career change, then please keep reading!

Based in Loughborough

Pay rate £9.78 per hour


37 hours per week (Flexible between 08:00 and 17:30)

You will be the first point of contact for users of our court services, and you will be assisting them with various queries relating to their cases, supporting them with their applications as well as ensuring cases are progressing in line with service needs.

Ideal Candidates will demonstrate the following attributes:
" An ability to guide our customers in a professional and friendly manner using a variety of digital channels (telephony, email and webchat)
" Good command of the English language and the ability to explain complex information in simple accessible terms for the user to understand
" Good organisational and time management skills
" Strong emotional intelligence, to be able to understand callers needs and provide excellent customer service in line with HMCTS policy
" Team player who is keen to support others whilst managing their own work load

Full training is provided so if you have great communication skills, the ability to work in a fast paced environment and have good computer skills then we would love to hear from you.

If you think this could be the role for you, please apply online.


Looking for a job? Register your CV now


Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now