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Call Handler

  • Location:

    Bicester, Oxfordshire

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £20330 per annum + shift bonuses, car parking, NHS discounts

  • Contact:

    Charlotte

  • Contact email:

    [email protected]

  • Job ref:

    PET/671443_1637575109

  • Published:

    2 months ago

  • Expiry date:

    3/01/2022

  • Startdate:

    04/01/22

Job Description

Brook Street Recruitment are currently working with the NHS to expand their Call Handler team.

Position: NHS 999 Call Handler
Office Based - Permanent
Location: Bicester Oxfordshire
Salary: £20,330 plus £1,200 once you have passed probation
Hours: Full Time, 37.5 hours per week over 7 days Monday - Sunday (mixture of day, evening and night work)


"999 Ambulance Service"


Would you like to work for a challenging but equally rewarding role?

You`ll be the first contact for anyone calling 999 as part of the Emergency Services. You will be responsible for taking emergency calls, speaking with the general public in a calm professional manner.


Within your role as a 999 Call Handler you will be given the responsibility to prioritise calls in an order of urgency and will adapt quickly to ever changing situations. You`ll need to be able to remain calm under pressure and be happy to work in a fast-paced environment. There may be occasions where you will deal with distressed patients, you will need to be able to offer empathy and compassion over the call. This will be a rewarding role for those who can work well under pressure


Skills required for Call Handler:

  • Good communication skills on the phone
  • Good computer skills
  • Good listening skills
  • Staying calm under stressful situations
  • Bouncing back from challenging situations
  • Customer service experience
  • Motivated to helping people
  • The ability to take and record information accurately


NHS Company Benefits

  • Full paid in-depth NHS training to enhance your skills and knowledge
  • Overtime opportunities available plus bonuses for un-sociable hours worked
  • Competitive pay rates
  • Rewarding career path
  • Supporting the NHS within a critical role



Application Requirements for Call Handler:

  • You will be required to pass a standard DBS check if successful for the role
  • 4 GCSES including English


If you're interested in this role and would like to have a chat more in detail regarding this vacancy, please do apply with your up to date CV. We aim to get back to all applicants within 1-3 working days. You can contact Charlotte on 07483 927710 or via email on

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