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Call Handler

  • Location:

    Leicester, Leicestershire

  • Sector:

    Contact Centre

  • Job type:

    Temporary

  • Salary:

    Up to £10.86 per hour

  • Contact:

    Erin

  • Contact email:

    leicester.web@brookstreet.co.uk

  • Job ref:

    HO4210_1637686000

  • Published:

    13 days ago

  • Duration:

    6 months

  • Expiry date:

    4/01/2022

  • Startdate:

    ASAP

Job Description

Call Handlers

We are currently recruiting for Call Handlers to work with one of our fantastic Public Sector clients in Leicester city centre.

This is a 6-month temporary position with possible extension, but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

Using your customer services experience and knowledge you will be answering inbound calls from customers and advising accordingly, updating the system as you go.

If you have worked within the Public sector before this would be advantageous but not essential as full training will be given. If you have transferable customer service experience, then we would love to hear from you.


Candidate requirements:

Have previous experience within a Customer Service role
Have strong communications skills
Have good IT skills
Be able to remain calm under pressure
Be confident and willing to learn
Be able to work with very confidential and sensitive information
Be able to provide 3 years of referencing and pass a DBS check



Standard hours are 37 hours per week Monday - Friday
Pay rate of £9.78 per hour which is paid weekly.

If you feel that this role is one that would interest you and you have the right attributes, then please apply online.

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