Back to Search Results

Call Handler

  • Location:

    Leicester, Leicestershire

  • Sector:

    Contact Centre

  • Job type:


  • Salary:

    £10.86 - £11.28 per hour

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    19 days ago

  • Expiry date:


  • Startdate:


Job Description

Customer Service Advisor

We are currently recruiting for Call Handlers to work with one of our fantastic Public Sector clients based in Leicester city centre.
The role will be hybrid working awith an expectancy to attend the office at least twice a week.

This is an ongoing temporary position with possible extension, but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

Using your customer services experience and knowledge you will be answering inbound calls from customers and advising accordingly, updating the system as you go.

If you have worked within the Public sector before this would be advantageous but not essential as full training will be given. If you have transferable customer service experience, then we would love to hear from you.

Candidate requirements:

Have previous experience within a Customer Service role
Have strong communications skills
Have good IT skills
Be able to remain calm under pressure
Be confident and willing to learn
Be able to work with very confidential and sensitive information
Be able to provide 3 years of referencing and pass a DBS check

Standard hours are 37 hours per week Monday - Friday
Pay rate of £11.28 per hour which is paid weekly.

If you feel that this role is one that would interest you and you have the right attributes, then please apply online.


Looking for a job? Register your CV now


Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now