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Call Handler

Job Description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice.? HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.?

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.?
Brook Street are recruiting on behalf of our Public Sector Client for a Fines Officer to work in Leicester, LE1.
This is a 6 month temporary role (with possibility of extension)

Monday to Friday - Between the hours of 08:30 - 17:30 (37 hours per week)
£11.88 p/h

Customer Service Advisor

We are currently recruiting for Call Handlers to work with one of our fantastic Public Sector clients based in Leicester city centre.

This is an ongoing temporary position with possible extension, but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

Using your customer services experience and knowledge you will be answering inbound calls from customers and advising accordingly, updating the system as you go.

If you have worked within the Public sector before this would be advantageous but not essential as full training will be given. If you have transferable customer service experience, then we would love to hear from you.


Candidate requirements:

Have previous experience within a Customer Service role
Have strong communications skills
Have good IT skills
Be able to remain calm under pressure
Be confident and willing to learn
Be able to work with very confidential and sensitive information
Be able to provide 3 years of referencing and pass a DBS check

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

If you feel that this role is one that would interest you and you have the right attributes, then please apply online.

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