Brook Street are recruiting on behalf of a Government body for a number of Call Handlers to work in a contact centre environment, on a temporary to permanent contract.
The call centre is not like normal call centres. Your role will involve taking inbound calls and summarising their issues and either transferring the calls to a relevant person or sending an email back requesting a call back. There will also be an element of advice you can give out to the service users too. You will also be required to go through the database to enter in any missing data and be using the in-house system. With Mondays being the busiest day, no day is the same; some days maybe busier than others, some quieter. The call centre has bean bags and lava lamps and aim for a relaxed environment with very supportive line management and mentors.
With easy transport links, this company is known for the amount of support and outstanding training given to all employees. They invest a lot of money and time into everyone and treat each employee as an individual. The company is mainly about children and families, and promote a very relaxed environment where health and well-being is the biggest priority for every staff member. IF you are looking for a company, where they offer all their permanent staff discounted rates on health-care, days out, and where the company actually look after the staff's well-being then please apply today to be considered for the role.
To be suitable for this role:
- Previous customer service experience
- You must have an excellent telephone manner
- Be able to speak to customers with empathy and be a good listener
- Have good IT skills including Microsoft Word and Excel
- Be able to work well as a team
- Be able to solve problems as they arise - please remember full training will be given
- Be able to use multiple systems
Please note that we will need to reference you for 3 years from present date. You must be able to commit to 26 hours per week. Car parking is available on site and you will be required to apply for an Enhanced DBS.