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Case Admin(AO) - Band 2

  • Location:

    Nottingham, Nottinghamshire

  • Sector:

    Public Sector

  • Job type:


  • Salary:

    £8.87 - £9.28 per hour + holiday pay and pension scheme

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Startdate:


Job Description

Brook Street are excited to be recruiting for a temporary part-time role supporting the public sector.
You will provide administrative support within the National Probation Service (NPS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives. In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Skils required:
Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel.
Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour.
Possess basic numeric skills.
Ability to use and work on own initiative.
Ability to use databases.

You will be responsible for setting up and maintaining accurate victim information on relevant approved databases.
o Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
o Prepare, maintain and collate case and other records and management information, in accordance with the standards required.
o Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
o Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
o Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
o Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.

The part-time role is only for 12.5hrs per week, Thu & Fri.
The rate of pay starts at £8.87/hr increasing to £9.28/hr after 12 weeks.

If this sounds like your next role, please submit your CV to the PSR team in Nottingham


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