Our client located in Blackburn is seeking a Case Administrator to work in an Approved Premises setting. There will be limited contact with the residents. However, candidates need to be aware that the residents are high-risk & the successful candidate needs to have a level of emotional maturity in order to be suitable for this role.
The role is part-time working 18.50 hours ideally over a Monday - Friday, although the client is flexible with this.
The jobholder will provide administrative support within the National Probation Service (NPS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.
The job holder will be required to carry out the following responsibilities, activities and duties:
Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
Provide cover for an effective and efficient reception and telephone enquiry service
Act as single point of contact within unit for specialist area of work as required