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Case Admin/Receptionist(AO) - Band 2

Job Description

The National Probation Service - Case Administrator/Receptionist

Location: Huddersfield Town Centre

Salary: £9.02 per hour

Hours: Monday - Friday (37 hours)



This is an temporary position for 3 months with the possibility of a further extension at the discretion of the business requirements.



Role Overview:

The jobholder will provide administrative support within the National Probation Service (NPS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives. The jobholder will also provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures.

Responsibilities include:
" Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
" Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
" Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
" Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
" Provide cover for an effective and efficient reception and telephone enquiry service
" Act as single point of contact within unit for specialist area of work as required
" Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.

What we are looking for:

" Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
" Use and work on own initiative
" Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
" Possess basic numeric skills.




*Please note working for the National Probation Service will require you to have photographic ID. This can be a Full-length Birth Certificate supported by a driving or provisional licence in your current address OR an in-date passport*

You will also be require to pass HMPPS Vetting in order to begin the position as well


Please click apply or contact to express your interest

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