Our Public Sector client, based in Merthyr Tydfil, is seeking a full time case administrator.
The role will be working as part of a busy team, Monday to Friday in the client office.
Essential Attributes / Skills:
" IT skills ie Microsoft office (Excel / PowerPoint / Outlook / Teams)
" Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
" Use and work on own initiative
" An ability to fulfil all spoken aspects of the role with confidence through the medium of English
Responsible for setting up and maintaining accurate records on relevant approved databases.
Ensure the effective administration of referrals to and relationships between Teams
Prepare, maintain and collate case and other records, files and management information.
Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
Act as single point of contact within unit for specialist area of work as required
Deal fairly, effectively and firmly with a range of Service Users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
Make practical arrangements such as appointments, directions, etc.
Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
Maintain appropriate systems to ensure the effective use of resources and make recommendations for improvement as necessary.
Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points .
Please note, a full security check will be completed prior to commencing in post.
Please upload your CV if you think you are a suitable candidate.