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Case Administrator

  • Location:

    Mansfield, Nottinghamshire

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    £9.06 - £9.56 per hour + holiday pay and pension scheme

  • Contact:

    Melanie Lewis

  • Contact email:

    [email protected]

  • Job ref:

    HO1773 Mansfield_1638439233

  • Published:

    about 2 months ago

  • Duration:

    3 months

  • Expiry date:


  • Startdate:


Job Description

Case Administrator required for our public sector client based in Mansfield, excellent opportunity within the MOJ - £9.06 per hour rising to £9.56 per hour after 12 weeks

The role is temporary initially for 3 months with probable extension, working full time 37 hours per week Monday to Friday.

You will carry out a variety of admin duties to provide comprehensive support to the existing team specific to education and training.

Duties may include but not be limited to
* taking calls from offenders, answering any queries confidently
* To support offender management teams using case management systems
* data inputting after the calls
* on a daily basis, working on email inbox and ensuring the appropriate action is taken
* Providing excellent customer service to a variety of probation service users
* Cover Reception as and when required.
* To post enforcement letters for non-compliance.

Ideal candidates will be courteous, friendly and be passionate about delivering excellent customer service. You will be confident dealing with judiciary and members of the public using the service from different backgrounds

Our client requires the following key skills
* Excellent customer service
* Ability to work using own initiative
* Excellent communication skills both written and verbal
* Excellent telephone manner
* Ability to deal with a variety of probation users and the public with empathy and understanding
* Good keyboard & IT skills including proficiency in MS Office Word and basic skills in Excel.
* Ability to use databases

The pay rate is £9.06 per hour rising to £9.56 per hour after 12 weeks, benefits include holiday pay and pension scheme

You will be subject to full 3 year referencing and a Basic DBS check. Current photographic ID will be required along with NI and proofs of address.

Please apply online with your current CV in WORD format. Due to the high volume of applications we receive we may not be able to respond to all applications


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