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Case Administrator

  • Location:

    Accrington, Lancashire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £9.06 per hour

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    16 days ago

  • Expiry date:


  • Startdate:

    24/01/22 11:46:00

Job Description

Title: Case Administrator
Salary: £9.06 per hour, rising to £9.56 after 12 weeks
Hours: 37 per week
Shift: 09:00 - 17:00 Monday - Friday (with some flexibility)
Start date: 24/01/22
Current End Date: 31/03/22 with possible extension
Location: Accrington

This position is subject to undertaking a Basic DBS clearance & 3 years referencing is required. All applicants must have current photographic I.D such as Passport or photocard Driving Licence for this role.

Overview of the position:
This is a divisional administrative role based in the NPS regional office. The job holder reports to the Divisional Support Hub Manager and supports the provision of business specific and transactional office based activities across the regional NPS Division. The job holder works collaboratively with other team members to provide the whole range of administrative support services required. The job holder may be expected to support a number of teams/functions within the operational area and is expected to have sufficient knowledge of at least one other role to be able to offer support and cover during annual leave and sickness absence

Duties will include:
o Production of documents and reports using computer-based systems
o Maintenance of and contributing to the continuous improvement of administrative systems, processes and workflows to meet Divisional requirements.
o Vetting administration and co-ordination
o Training administration
o Maintaining up to date divisional organisational charts
o Change requests processing
o Local information management using established Probation systems
o Processing and recording documents in relation to goods and services
o Administering room bookings, meetings and events
o Responding to external and internal telephone enquiries and personal callers
o Hire Car Booking administration
o General Office Administration
o Handling printing requests
o Circulating Alert office notifications as required
o To use keyboard skills to produce and present documentation effectively
o To respond to correspondence and queries as required
o To record, supply and retrieve accurate data from computerised systems and provide management information to strict deadlines
o To organise and store efficiently paper based information
o To deal with sensitive and confidential data in accordance with data protection requirements
o To work closely with Shared Services to ensure appropriate protocols and procedures are followed



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