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Case Administrator

Job Description

Case Administrator

  • Location - Norwich
  • Salary: £11.44 An Hour
  • Working hours: FULL TIME: Monday - Friday between the hours of 9am - 5PM.

Do you like making a difference? Do you have a keen eye for detail? Do you enjoy communicating with many people and dealing with complex cases? If you answered 'Yes,' we would love to hear from you.

Brook Street is working with His Majesty's Prison and Probation Service to recruit a Case Administrator on a Temporary basis for the National Probation Service in Norwich! The Probation Service carries out sentences given by the courts, in custody and in the community and rehabilitates people through education and employment. These are careers that change lives.

The Role:

As a Case Administrator, you will provide essential service that has a diverse organisation with a wide variety. One of the primary aspects of the role will be assisting outbound callers who are either going through the Probation System or signposting and liaising with Probation Officers as part of the London Probation Service system.

Primary responsibilities:

  • Taking inbound and outbound calls and handling queries
  • Liaising with Probation Officers
  • Data Entry
  • Assisting people throughout the Probation System
  • Signposting people that call in through to the correct departments
  • At times General Administration duties


  • Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present complex or aggressive behaviour
  • Strong and confident telephone manner (as this phone is heavily telephone based)
  • Use and work on your initiative
  • Possess basic numeric skills
  • Excellent Customer Service Skills


  • Holiday entitlement
  • Access to a pension Scheme
  • Weekly Pay
  • Beautiful Office view of the Norwich Cathedral
  • The opportunity to join and work in the public sector
  • Full training and induction will be provided if successful.

About Us

We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.


If successful, you will be required to hold an in-date Passport or Birth certificate, 2 proofs of address and proof of National Insurance. Complete registrations forms and last 3 years of referencing.

Please note that this role is a Temporary position, however this is highly likely to be extended.

Please note if successful, the candidate will have to undergo Vetting Checks by the SSCL team at the Probation Service. This can sometimes be quite a lengthy process, and a start date cannot be confirmed until this has been carried out.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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