Job Description

Brook Street are seeking a Case Administrator on behalf of a public sector client in Bristol. The Case Administrator will be based in St Paul's and Filton and the duties include, but will not be restricted to:

Setting up and maintaining accurate offender and victim information on relevant approved databases.
Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
Provide cover for an effective and efficient reception and telephone enquiry service

This Case Administrator role requires the post holder to deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedure.

This assignment is initially for 3 months paying £7.85-£8.36 rising to £9.02 after 12 weeks.