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Case Administrator

  • Location:

    Preston, Lancashire

  • Sector:

    Public Sector

  • Job type:

    Temporary

  • Salary:

    Up to £8.36 per hour

  • Contact:

    Colleen

  • Contact email:

    colleen.armstrong@brookstreet.co.uk

  • Job ref:

    HI7230_1574071283

  • Published:

    23 days ago

  • Duration:

    3 months

  • Expiry date:

    18/11/2019

  • Startdate:

    16/12/19 09:57:00

Job Description

Our client located in Preston city centre, is seeking an experienced Administrator to work on the Case-Administration Team full-time. This role will be for 37 hours each week; Monday - Friday.

If under the age of 25, this position will start at £7.80 per hour.

The Enforcement Hub Explained

The Hub will hold responsibility for enforcement work across the North West Division processing approximately 15,000 cases per annum.

Responsibilities include: Q & A of breaches, decision making re warrant applications, the preparation of trials, first hearings at the Crown Court and appeal cases. All requiring extensive liaison with CRC`s, NPS colleagues, Judges, Barristers, HMCTS staff and external agencies.

Staff in the Hub will be the first port of call for enforcement advice, assisting colleagues in making decisions regarding the legality of breaches, admissibility of evidence and if a case has a reasonable prospect of conviction for trial purposes.

Successful Case Administrator staff will need to support the Enforcement Officers in providing the above service and ensuring the hub runs as seamlessly as possible. Applicants will need to evidence the following : ability to work at pace, excellent IT, verbal and written communication skills, providing a quality service having regard to public protection and the reputation of the NPS as a professional prosecuting agency.


The job holder will be required to carry out the following responsibilities, activities and duties:

Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.

Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.

Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.

Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.

Provide cover for an effective and efficient reception and telephone enquiry service

Act as single point of contact within unit for specialist area of work as required

Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.

Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.

Carry out enforcement administration as required.

Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.

Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.

Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.

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