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Case Administrator (Administration)

  • Location:

    Guildford

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Up to £10.42 per hour

  • Contact:

    PSR Team

  • Contact email:

    southamptongov.branch@brookstreet.co.uk

  • Job ref:

    HT1729 - NPS Gford_1701167315

  • Published:

    3 months ago

  • Duration:

    12 months

  • Expiry date:

    28/12/2023

  • Startdate:

    asap

Job Description

We've got a great opportunity for a full-time, temporary role within the Guildford area, to join a fast-paced office, working as part of the admin team with the National Probation Service. We are looking for a suitable candidate for this role.

  • Full time
  • Monday-Friday 09:00-17:00
  • 37 hours per week
  • Location - Guildford Probation Service-GU1 4RS
  • Temporary Contract - long temporary on going assignment
  • Pay Rate: £10.42ph


The individual will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision. Examples of work performed will include but not be restricted to:

  • Prepare, maintain, and collate case and other records, files and management information, in accordance with the standards required.
  • Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • Provide cover for an effective and efficient reception and telephone enquiry service
  • Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • Carry out enforcement administration as required.
  • Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
  • Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • Undertake specific Visor administration tasks in accordance with the procedures
  • Attend meetings as appropriate
  • Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.

Requirements:
All offers are subject to 3 years referencing, a basic DBS and HMPPS Vetting.

If this role interests you, please apply below.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role's navigation link and your qualifications. We are committed to engaging with you.
Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey

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