Job Description

Job Title: Case Administrator
Location: Bicester
Contract Type: Temporary (Until end of October 2025)
Hours: Full time, 37 hours per week

Brook Street is currently recruiting for a Case Administrator to join a reputable government department based in Bicester. This is a fantastic opportunity to gain experience within the public sector, supporting probation services and making a positive impact in the community.

About the Role:

As a Case Administrator, you will support the effective management of individuals on probation, working closely with internal teams, partner agencies, and service users. Your role is vital in maintaining accurate records, coordinating appointments, handling communications, and ensuring the smooth running of administrative processes across the unit.

Key Responsibilities:

• Maintain accurate information on probationers and victims using approved systems

• Support the coordination of referrals, interventions, and partnerships

• Prepare, collate, and maintain case records, reports, and data

• Handle incoming and outgoing communications (phone, email, letters)

• Provide reception and enquiry support as needed

• Act as a point of contact for specialist queries within the unit

• Deal professionally with individuals on probation, including those in distress or crisis

• Arrange appointments and practical support in line with Sentence Plans

• Process enforcement administration and financial support (e.g., petty cash, vouchers)

• Organise and maintain materials, equipment, and facilities for case management activities

• Report and arrange repairs for faulty equipment and manage office resources

• Attend and support meetings, including preparing agendas and taking minutes

• Ensure compliance with health and safety policies and procedures

• Provide flexible cover across the unit and wider Local Delivery Unit (LDU) as needed

• Contribute to safeguarding duties and adhere to statutory responsibilities

• Model and promote pro-social behaviour, challenging anti-social attitudes appropriately

• Work in line with the values and mission of Probation Services (PS) and HMPPS

Requirements:

• Strong administrative and organisational skills

• Ability to handle sensitive situations with professionalism and empathy

• Excellent communication skills, both written and verbal

• Comfortable using IT systems and managing data accurately

• Previous experience in a public sector or criminal justice environment is desirable but not essential

Please note: This role is subject to background checks and referencing.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.