Case Administrator

Job Title: Case Administrator - Probation Service (Band 2)
Location: Barry
Hours: 37 hours per week
Pay: £12.71
Start date: ASAP, clearance required
TEMP - 3 months

Our Client, a reputable organisation within the Probation Service, is hiring for a dedicated and professional Case Administrator to join their team in Barry. This is a vital administrative role supporting the smooth operation of the Probation Service, ensuring a welcoming environment for visitors and providing essential clerical support to operational teams.

What you'll be doing:
* Acting as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email.
* Managing visitor logs, issuing passes, and ensuring security protocols are followed.
* Using tact and diplomacy to handle sensitive situations, recognising when additional support is needed.
* Responding to general enquiries about the Probation Service and local support services, referring complex questions to managers.
* Coordinating building logistics, including mail handling, ordering supplies, managing meeting room bookings, and supporting event setups.
* Handling petty cash, travel warrants, and supporting transport arrangements for probationers.
* Assisting with building security, fire safety, CCTV monitoring, and acting as Fire Warden/First Aider when required.
* Logging faults, incidents, and maintenance issues, escalating as necessary to maintain building security and safety.
* Providing confidential administrative support to case management teams, including updating files, producing documentation, and managing databases.

What you'll bring:
* Proven proficiency in ICT, especially Microsoft Office applications.
* Excellent verbal and written communication skills.
* Ability to remain calm and professional in high-pressure situations.
* Strong organisational skills with attention to detail.
* A commitment to diversity, equality, and anti-discriminatory practice.

Mandatory Skills & Qualifications:
* GCSEs (or equivalent) in Maths and English.
* Experience working in customer relations or a busy administrative environment.
* Knowledge of health and safety procedures and security protocols.

Desired Skills & Experience:
* Experience within the criminal justice sector or high-pressure environments.
* IT qualifications such as ECDL/CLAIT or similar.

Additional Information:
* This role involves core hours that include evenings and weekends, depending on business needs.
* All candidates will undergo security and identity checks prior to appointment.
* External candidates will be on a six-month probation period; internal candidates may also be subject to probation if not already completed.

If you are organised, approachable, and eager to support a vital public service, we encourage you to apply today and become part of a team committed to making a difference.

Join us and help deliver a safe, efficient, and welcoming environment for all.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.