Case Administrator

Job Title: Case Administrator - Probation Service (Band 2)
Location: Cardiff
Salary: £12.71
Hours: 37 hours per week with core hours including evenings and weekends as per business needs
TEMP - 3 months

Our Client, a reputable organisation within the Probation Service, is hiring for a dedicated and professional Case Administrator to join their team in Cardiff. This is a vital administrative role supporting operational teams within the Probation Service Directorate, ensuring smooth day-to-day functions and excellent service delivery.

What you'll be doing:
* Serving as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email.
* Managing visitor logs, issuing passes, and coordinating security protocols to maintain a safe environment.
* Handling all building logistics, including mail, supplies, meeting room bookings, and event support.
* Supporting security and safety procedures, acting as key holder, monitoring CCTV, testing alarms, and assisting with evacuation procedures.
* Managing petty cash, travel warrants, and transportation of funds between sites.
* Assisting with case administration by updating files, producing documentation, and maintaining confidential records.
* Logging building faults, escalating issues, and supporting maintenance and repairs.
* Providing support during periods of absence for team members, including supporting safeguarding and risk assessments where trained.

What you'll bring:
* Proven ICT skills across Microsoft Office applications.
* Excellent verbal and written communication skills.
* Ability to handle sensitive information with discretion and professionalism.
* Strong organisational skills with attention to detail.
* Ability to work collaboratively and adapt to changing priorities.

Desired skills and experience:
* Experience working in criminal justice or high-pressure environments.
* Customer relations experience.
* Knowledge of health and safety procedures within a workplace.

Required education and qualifications:
* GCSEs (or equivalent) including Maths and English.
* IT qualification such as ECDL/CLAIT or comparable work experience demonstrating similar competency.

Additional information:
* All candidates will undergo security and identity checks before starting.
* External candidates will be on a 6-month probation period; internal candidates may also be subject to probation if not already completed.
* Candidates must declare membership of any groups or organisations considered racist by HMPPS.

Join our client's team and contribute to a vital service that supports community safety and rehabilitation. If you are organised, discreet, and eager to make a difference, we encourage you to apply today!

Please note: Core hours include evenings and weekends, with training provided for all responsibilities.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.