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Case Administrator - NPS

Job Description

Have you ever wanted to work for the civil service? Do you enjoy admin-based roles? If so, then please read on as we are looking for administrators to join our client the national probation service!

  • Client: NPS - York City Council YO1
  • Hours: 37 hours per week, Monday to Thursday 9am-5pm Friday- 9am- 4:30pm
  • On-going temporary role
  • Pay rate: £10.42

A full-time temporary position has come available with the National Probation Service!

The Role:

To provide administrative support through efficient processes, maintaining administration systems within specified timescale. To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake case administration functions in accordance with service policy and procedures. You will also provide cover for an effective and efficient reception and telephone enquiry service. Please note you may come across challenging individuals

Responsibilities:

  • Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
  • Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • Provide cover for an effective and efficient reception and telephone enquiry service " Act as single point of contact within unit for specialist area of work as required " Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • Carry out enforcement administration as required.
  • Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
  • Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • Undertake specific Visor administration tasks in accordance with the procedures " Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and, distributing notes/minutes and action points " Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies " Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • To work within the aims and values of NPS and NOMS

Skills required:

  • Knowledge of word, excel, email eg Outlook, (PowerPoint optional), internet.
  • Online training will be provided to enable search and navigation of NPS electronic case recording system.
  • Admin experience
  • Good communication skills
  • Able to work with challenging customers

If this sounds of interest, then please apply!

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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